Filing a Complaint

1700 Destiny Lane Bowling Green, KY 42104
800.355.7580
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The Long Term Care Ombudsman Program will accept complaints from anyone regarding a problem effecting someone residing in a long term care facility. The goal of The Program is to resolve problems on behalf of individual residents and groups of residents.

Ombudsman Program representatives can:

  • Discuss the problem in order to clarify changes that may be needed to resolve the concern and improve the resident's quality of life or access to quality care;
  • Provide information about the rights of facility residents and how those rights relate the resident's problem;
  • Clarify the facility's responsibilities;
  • Discuss the resources available for resolving the problem.
  • Speak on behalf of the residents to facility staff, agency representatives and policy makers.
  • Make referrals to other agencies;
  • Provide technical assistance to resident and family groups; and

The Long Term Care Ombudsman Program is NOT a regulatory enforcement agency. Regulatory violations can be reported to:

The Office of Inspector General
Division of Long Term Care
275 East Main St.
Frankfort, Kentucky 40621
1-502-564-2800

The Long Term Care Ombudsman Program is NOT the official agency for reporting abuse Neglect or Exploitation in Kentucky. State law requires that these be reported to:

Division of Protection & Permanency
275 East Main St.
Frankfort Kentucky, 40621
1-800-752-6200