Filing a Complaint
1700 Destiny Lane Bowling Green, KY 42104
800.355.7580
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The Long Term Care Ombudsman Program will accept complaints
from anyone regarding a problem effecting someone residing in a long term care facility.
The goal of The Program is to resolve problems on behalf of individual residents
and groups of residents.
Ombudsman Program representatives can:
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Discuss the problem in order to clarify changes that
may be needed to resolve the concern and improve the resident's quality of life
or access to quality care;
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Provide information about the rights of facility residents
and how those rights relate the resident's problem;
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Clarify the facility's responsibilities;
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Discuss the resources available for resolving the problem.
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Speak on behalf of the residents to facility staff,
agency representatives and policy makers.
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Make referrals to other agencies;
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Provide technical assistance to resident and family
groups; and
The Long Term Care Ombudsman Program is
NOT a regulatory enforcement agency. Regulatory
violations can be reported to:
The Office of Inspector General
Division of Long Term Care
275 East Main St.
Frankfort, Kentucky 40621
1-502-564-2800
The Long Term Care Ombudsman Program is
NOT the official agency for reporting abuse
Neglect or Exploitation in Kentucky. State law requires that these be reported to:
Division of Protection & Permanency
275 East Main St.
Frankfort Kentucky, 40621
1-800-752-6200