SERVICE PROVIDER QUALITY ASSURANCE AGREEMENT


The goal of KENTUCKY LEGAL AID is to provide the best possible services. The persons involved in providing you with legal assistance, ombudsman services, elder abuse and benefits counseling programs want to make every effort to provide the services listed in your plan of care. To help us meet your needs, we value your advice. If at any time you have a problem, concern, question or want to make a comment on the services that you receive, you should contact the Program Director/Coordinator or if you prefer, the Agency Executive, SCOTT CROCKER or the Director of the Barren River Area Development District Area Agency on Aging as named below.

Executive Director 

Executive Director

 

Area Agency on Aging Director

 

 

 

Scott Crocker

 

Debbie McCarty

Name of Director

 

Name of AAA Director

 

 

 

520 East Main Street

 

P O Box 90005

P O Box 1776

 

Bowling Green, KY 42102-9005

Bowling Green, KY 42102-1776

 

270.781.2381

270.782.1924

 

800.598.2381

800.782.1924

 

270.842.0768 fax

270.782.1993 fax

 

debbie.mccarty@bradd.org

scrocker@klaid.org

 

 

 

 

Every effort will be made to protect your privacy and confidentiality while solving any problems or concerns.

 

If for some reason your problems cannot be resolved at the local level, you may contact the Cabinet for Health and Family Services, Office of Aging Services. Call or write:

 

 

Cabinet for Health and Family Services 

 

Office of State Ombudsman

Division of Aging Services

 

CHR Building - 1st Floor East

275 East Main Street

 

275 East Main Street

Frankfort, Kentucky 40621

 

Frankfort, Kentucky 40621

502.564.6930

 

502.564.6930

 

 

800.372.2973